Shipping policy
I JUST PLACED AN ORDER; WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
* Average transit times to the United Kingdom:10- 24 Business days
Average transit times to International: 20 - 35 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time, the delivery Issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty/ You must cancel your order 24 hours after creating if for the cancellation to be applied. If the tier has already shipped, All you need to do is send us an email with the subject line "CANCEL*
1 HAVE ENTERED AN INCORRECT ADDRESS?
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us
" immediately via email. If the address is wrong, we can correct this within 24 hours
MY ITEM ARRIVED DAMAGED
We do snip every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to rail service mistreatment.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pro-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry. you mil receive your other items shorty after.
If this happens to you, please contact us with.
- Your order number.
- A picture of the damaged product.
"Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your questions please feel free to contact us back and we will do our best to reply within 24 hours :)
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